A good platform requires strong support. That is why PULSE CORE provides extensive support during the operational phase. From data quality checks and user management to incidents and content-related questions: the PULSE CORE Servicedesk acts as the central point of contact.
Our support staff ensure fast handling of a wide range of user requests:
Quickly adding, modifying, or removing user access rights.
Implementing minor changes in the platform, such as adjustments to labels, correction factors, or threshold values.
Support with daily platform use and access to manuals and training.
The Connect Operators form the first line for technical notifications. They monitor alerts from the building management system (BMS), assess urgency, and analyze incidents remotely. Where possible, issues are resolved immediately. If additional expertise is required, the ticket is forwarded to a regional SPIE technician.
In the background, the stability and availability of the infrastructure are monitored 24/7. Platform failures are automatically detected and addressed, often before the user experiences any inconvenience.
Weekly checks are carried out to ensure the completeness and reliability of the incoming data. If we encounter anything, we notify the responsible parties and investigate whether the problem can be resolved directly at the data source.
The platform is ISO 27001 certified and is continuously audited for information security.
During our introduction, we listen to your challenge and explore a suitable solution together. Schedule an introductory meeting with our expert.
