A good platform requires good support. That is why PULSE CORE offers extensive support during the operational phase.
From data quality control and user management to malfunctions and content-related questions: the PULSE CORE Servicedesk acts as the central point of contact.
Our support staff ensure the prompt handling of various user questions:
Quickly add, modify, or remove user rights.
Implementing minor changes to the platform, such as adjustments to names, correction factors, or thresholds.
Help with the daily use of the platform and access to manuals and training.
The Connect Operators form the first line of defense for technical reports. They monitor reports from the Building Management System (BMS), assess urgency, and analyze malfunctions remotely.
Where possible, a problem is resolved immediately. Is additional expertise required? Then the ticket is forwarded to a SPIE technician in the region.
In the background, the stability and availability of the infrastructure are monitored 24/7. Platform failures are automatically detected and addressed, often before the user experiences any inconvenience.
Weekly checks are carried out to ensure the completeness and reliability of the incoming data. If we encounter anything, we notify the responsible parties and investigate whether the problem can be resolved directly at the data source.
The platform is ISO 27001 certified and is continuously audited for information security.
During our initial meeting, we listen to the issue and explore a suitable solution together. Schedule an introductory meeting with our expert.
